Question 1

What are the advantages of an online ticket?

Accepted Answer

An online ticket can be purchased 24/7 in our shop. You will receive your ticket directly and conveniently by email. It is flexibly redeemable according to our timetable , meaning a specific departure time does not need to be selected in advance. With your ticket, you can board directly without having to purchase a ticket on site.

Question 2

Which tickets can I choose?

Accepted Answer

Please select your desired day for your scheduled journey.For your desired departure point (Würzburg or Veitshöchheim), you can choose between round-trip tickets or one-way tickets.Online tickets can be redeemed flexibly on the selected date according to the current departure times.

Question 3

How much does a ticket cost?

Accepted Answer

Adults (round trip) for €15.00Children (round trip) for €9.00Family ticket for €45.00 (max. parents + 3 children)Adults (one way) for €12.00Children (one way) for €7.50

Question 4

How do I pay for my tickets?

Accepted Answer

PayPal (even without a registered user account)Credit card (VISA / Mastercard / AmEx)Instant bank transfer via Klarna (online banking required)

Question 5

Are there any additional fees?

Accepted Answer

No, there are no additional or hidden fees for you.The price for a regular online ticket is identical to the selling price of a ticket purchased directly on site.

Question 6

Is it possible to purchase on account?

Accepted Answer

Unfortunately, it is not possible to purchase tickets online by invoice.Thank you for your understanding!

Question 7

What fare discounts are available?

Accepted Answer

Children between the ages of 4 and 14 pay a reduced fare. Family tickets (max. parents + 3 children) are available at a special price of €45.00 .Groups (20 people or more / no online ticket available) can register directly by email and receive a written confirmation of the trip at the agreed group price. There is a reduced fare for youth groups and school classes if they register in advance!(Passenger shipping does not provide public passenger transport within the meaning of the law on the free transport of severely disabled persons of 9 July 1979)

Question 8

Do children under 4 years old need a ticket?

Accepted Answer

Children under 4 years are free and therefore do not need a ticket.

Question 9

Do you need a ticket for a bicycle?

Accepted Answer

Bicycles may be taken on board free of charge. No ticket is required for this.

Question 10

Are dogs allowed on board?

Accepted Answer

Dogs are allowed on board free of charge.

Question 11

How do I get my tickets?

Accepted Answer

You will receive your tickets in PDF format immediately after the purchase process to the specified email address. The tickets can be shown at the entrance to the ship on the smartphone display (digital) or as a printout (non-digital) .

Question 12

Will I receive an invoice?

Accepted Answer

You will receive a payment receipt in PDF format via email after successful order confirmation.(After payment via PayPal, you will also receive a transaction receipt directly from PayPal)

Question 13

On which ships can I redeem my online tickets?

Accepted Answer

Online tickets can be redeemed on the ships ASTORIA & BARBAROSSA of Veitshöchheimer Personenschifffahrt GmbH . Your ticket has a unique code, which is scanned by our staff at the entrance to the ship.

Question 14

Can I reserve seats on a deck?

Accepted Answer

Unfortunately, individual seat reservations, especially on the open deck, are not possible for round trips due to organizational reasons. On board, our guests without a pre-ordered meal generally have free choice of seating. In case of very high occupancy, our crew may assign seats on site.Thank you for your understanding!

Question 15

Is buying online actually safe?

Accepted Answer

Our shop is absolutely safe and reliable:German legal notice and commercial register entryCurrent contact information (address, telephone, email )SSL certificate for encrypted data transmission on the internetAccepted payment providers including PayPal, Ayden, Klarna and StripeOnly necessary data collection (GDPR compliant) without future advertising (spam)

Question 16

Where do I enter my discount code?

Accepted Answer

On the order page where you enter your personal information (name & email address) you have the option to enter your discount code in the form field provided.The corresponding amount or percentage will then be automatically deducted from your order total in accordance with the guidelines.

Question 17

What are event tickets?

Accepted Answer

Event tickets are date-specific, limited in number and only available during a specific period. These can be additional trips, existing scheduled trips on a special day or period (e.g. holidays) or exceptional promotions.(No claim or liability for this type of ticket exists at any time and is hereby expressly rejected)

Veitshöchheimer Personenschifffahrt GmbH

Würzburg - Veitshöchheim

service portal

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